Resume

13260 West Eagle Point Road • Polo, Illinois 61064 • (815) 718-1203 • Scott.Armstrong@acm.org

• Decisive leadership, excellent relationship-building skills, goal attainment, continuous process improvement.
• Strategic technology planning, service delivery, infrastructure design and integration, effective cost control.
• Virtualization, software engineering and development tools, multiple server and desktop operating systems.

• Master of Computer Science from the University of Illinois, Urbana-Champaign.
• More than 18 years in technology leadership supporting organizations with 450 to 2,000 employees.
• Projects:  ERP Implementation, Active Directory, VoIP phone systems, Wi-Fi, websites, applications, infrastructure.
• Technology vision, budget planning and management, departmental innovation, team and individual development.

Regional Broadband Coordinator, County of Inyo, California, March 2023 - Present

• Implement the Inyo-Mono Broadband Consortium Activities as part of the CPUC Rural and Urban Broadband Consortia Grant.
• Coordinate regional broadband-related grant applications and activities.
• California Broadband Cooperative Board Member for the County of Inyo, Chair of the Board of Directors, Chief Executive Officer.

Director of Information Services, County of Inyo, California, May 2017 - March 2023

• Responsible for all information technology services and support for 29 geographically dispersed departments.
• Manage a $2.2M annual budget that includes internal service fund billing and cost-plan billing.
• Salvaged and completed a stalled Property Tax Management System project that was initially started in 2012.
• Developed a 5-year strategic initiative plan: 8 of 10 completed, 2 in progress.
• Managed the implementation of a new Board Streaming Service and paperless Automated Agenda system.
• Managed the Website Redesign Project, allowing Departments to easily update content and better inform the public.
• Coordinated upgrades for the Financial Management System, Elections System, DA Case Management System.
• California Broadband Cooperative Board Member for the County, current Chair of the Board of Directors.
• Replaced the 15-year-old network switch and firewall infrastructure to support the VoIP Phone System and Wi-Fi projects.
• Migrated to Microsoft 365, replaced network firewalls, virtualized 13 aging servers.
• In response to the pandemic, rapidly established secure, remote-work solution, adjusted strategic initiatives timeline.
• Created a new datacenter in the County’s new consolidated office building, moved and connected all end-user IT equipment for 200 people from 7 rented office locations into our new consolidated office building in 12 days.
• Directly Supervised an impressive team of 11 professionals, supporting the same number of systems as much larger counties.

Chief Assistant Director of IST, County of Marin, California, November 2015 - December 2016

• Responsible for Infrastructure Services supporting networking, server infrastructure and data storage for the County.
• Responsible for Business Services, planning and managing a $20 million annual budget, managing and operating the Project Management Office, and managing and operating the HR processes and activities in the department.
• Responsible for Service Agreements supporting unique needs of departments with embedded IT specialists.
• Directly supervised 5 employees and indirectly responsible for 45 employees.
• Increased collaboration between the regional constituents of the Marin Information Data Access System network by reviving regular collaboration and planning meetings, improving transparency and openness regarding services and costs, and establishing a more formal approach to shared governance of the network.
• Managed broadband expansion interests and activities of the Marin Broadband Task Force, part of the 4-county North Bay / North Coast Broadband Consortium.
• Salvaged a stalled project to develop an implementation plan for an ADA Section 508 Compliance Program.
• Revised 15-year-old acceptable use policy to support current organizational and technology needs.
• Worked with our team to develop a business case and detailed migration plan for Office 365 for 2000 employees.
• As part of the department’s Executive Team, developed the final draft of the department’s Strategic Plan, and participated in several presentations to share our plan with several of the other County departments.
• Selected to participate in a pilot coaching program Performance Coaching in Organizations.
• Part of a great team of about 100 people in the Department.

Director of Information Technology, Kishwaukee College, Malta, Illinois, July 2004 - October 2015

• Responsible for transformational change in the IT services supporting the College’s mission within planned budgets.
• Successful project leader for the Enterprise Resource Planning (ERP) system implementation resulting in the College’s first-ever, secure Web-based access to services for over 5000 students and about 700 employees.
• Improved reliability and uptime by standardizing computer configuration processes, streamlining system delivery processes and automating system account creation and access processes, resulting in increased customer satisfaction.
• Correctly anticipated technology shifts and made sound strategic decisions saving hundreds of thousands of dollars.
• Directed the management, use, support and purchase of all technology for the College with 1200 computer workstations, 35 physical servers, 130 virtual servers, four storage area networks and redundant security appliances.
• Planned and managed a $1.2 million annual budget, consistently reducing consumable and annual maintenance costs.

Technology Director, Lee Center Community Unit School District #271, Paw Paw, Illinois, July 2003 - June 2004

• Quickly brought stability and usability to the District’s systems without prior transitional support or documentation.
• Secured 3 separate networks, each with mail and file servers, supported 800 user accounts and 254 workstations.
• Improved system reliability and uptime, enhanced services and support, and increased end-user satisfaction.
• Trained faculty, developed and implemented the District technology plan, developed IT policies and practices.

Networking, Consulting and Computer Support, SBM Business Equipment Center, Sterling, Illinois, March 2003 - July 2003

• Designed, proposed and installed networks and computer systems with excellent customer satisfaction.
• Assembled, installed, secured and maintained servers and workstations, diagnosed and resolved system issues.
• Purchased components, software and systems, maintained equipment inventory, proposed plans for new IT services.

DTRA Liaison to the Defense Language Institute, Defense Threat Reduction Agency (U.S. Air Force), Presidio of Monterey, California, August 2000 - August 2002

• Managed and directed all aspects of the Russian Arms Control Speaking Proficiency Course at the Defense Language Institute for the Arms Control Division of the Defense Threat Reduction Agency.
• Designed, purchased, integrated and maintained an innovative wireless language training classroom that was used as the model for portable language training classrooms to support Operation Enduring Freedom.
• Converted training and reference materials into digital textbooks, developed Web-based DTRA language training resources, providing current, easily updated resources to students and military linguists around the world.
• Supervised 11 instructors and up to 30 military students, planned and managed $750,000 annual budget.

Supervisor, Arms Control Implementation Unit, Defense Threat Reduction Office, Moscow (U.S. Air Force), U.S. Embassy, Moscow, Russian Federation, March 1998 - July 2000

• Coordinated U.S. arms control treaty negotiations and activities with various Russian Ministries.
• U.S. Diplomatic Representative, Russian interpreter, escorted U.S. aircraft operating over Russian airspace.
• Developed system requirements, designed, installed and maintained a secure 17-workstation computer network.
• Coordinated networking security requirements for new construction with multiple U.S. agencies on two continents.
• Planned and managed $1.4 million annual budget.

Russian Arms Control Interpreter Inspector-Escort, On-Site Inspection Agency (U.S. Air Force), Washington, DC, December 1995 - March 1998 

• Directed and supported the initial phases of the Chemical Weapons Convention activities in the U.S.
• Established On-Site Inspection Agency (OSIA) office automation systems, procedures and training plans on Johnston Island, for initial monitoring operations at Johnston Atoll Chemical Agent Destruction facility.
• Coordinated the development of IT systems in support of chemical weapons destruction in Russia.

Collection and Tasking Officer, U.S. Air Force, Menwith Hill Station, North Yorkshire, UK, August 1992 - February 1995

• Formulated operating policies with multinational requirements to direct national assets worth billions of dollars.
• Conceptualized, developed and implemented new multinational collection and processing initiatives and tasking requirements with mission planners, operations management and technical support leadership.
• System Manager for Sun Microsystems workstations, automated and streamlined application upgrades for 50 users.
• Developed user applications to automate classified files audits; standardized station-wide networking procedures.

Manager, Adversary Air Combat Tactics Analysis, 690th Electronic Security Wing (U.S. Air Force), West Berlin, Germany, August 1987 - January 1991

• Analyzed adversary air combat tactics, collaborated with U.S. and foreign fighter pilots at the European Tactics Analysis Team conferences, and directly contributed to the multi-service manual for combat tactics.
• Senior German Analyst, developed and administered standardization evaluations and training programs.
• Configured and managed a network of five Silicon Graphics 4D-series workstations and a DEC MicroVAX.
• Created three-dimensional, multi-media digital and video presentations depicting aerial combat engagements.

Graduate Certificate, Strategic Technology Management, University of Illinois, Urbana-Champaign, Illinois, May 2012

Master of Computer Science, University of Illinois, Urbana-Champaign, Illinois, December 2009

B.S., Computer and Information Science, University of Maryland University College, Adelphi, Maryland, May 2002

B.A., Russian, Iowa State University, Ames, Iowa, May 1997

• 2016: Performance Coaching in Organizations—Barowski School of Business, Dominican University, California
• 2012: Project Management Professional Boot Camp—Global Knowledge, San Jose, California
• 2012: IT Project Management—Global Knowledge, Downers Grove, Illinois
• 2003: Mac OS X Server Administration and Integration—Apple Training Center, Chicago, Illinois
• 2003: IT Management: Client/Server Fundamentals—Digital Think on-line
• 2002-2003: Cisco CCNA Preparation, 3-course series—Sauk Valley Community College
• 1997: Franklin Covey 7 Habits of Highly Effective People Course, Dulles, Virginia
• 1996: U.S. Air Force Non-commissioned Officer Academy, Biloxi, Mississippi
• 1995: OSIA Russian Interpreter Course, Defense Language Institute, Monterey, California
• 1993: Total Quality Management Course, Menwith Hill Station, United Kingdom
• 1992: Basic Russian Language Course, Defense Language Institute, Monterey, California
• 1981: Basic German Language Course, Defense Language Institute, Monterey, California

• Effective leadership and supervision of people, adept in various process improvement approaches.
• Innovator and early adopter, continuous improvement, operational effectiveness, strategic planning.
• Strong organization, written and verbal communication, and presentation skills, with and without technology.
• Ability to quickly transform and develop a group of individuals into an efficient and effective team.
• Ability to accurately translate the needs of the user into concise user requirements, solution architect.
• Ability to apply innovative ideas to existing technology and innovative technology to existing ideas.
• Project management:  virtualized Exchange Server migration, Microsoft AD migration, ERP migration, Sharepoint.
• Requirements specification, development processes, architecture, design, coding, testing, verification and validation.
• Extensive knowledge of networking concepts, system security and design, software and hardware troubleshooting.
• Experience with virtualization, layered systems and services, network infrastructure, and cloud services.
• Demonstrated success in short-term and long-term problem solving, efficient management of resources and finances.